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Post-Ticketing Service Fees
The following service fees apply when you request changes, cancellations, refunds, or other assistance after your ticket has been issued. All fees are per passenger, per ticket and are charged in addition to any penalties imposed by airlines or travel suppliers.
Agent-Assisted Cancellation (Within 24 Hours of Booking)
| Travel Type | Service Fee |
|---|---|
| Domestic (Economy) | $50 |
| International (Economy) | $75 |
| Business / First Class | $75 |
Cancellation & Refunds (After 24 Hours)
| Service Type | Domestic Economy | International Economy | Domestic Business/First | International Business/First |
|---|---|---|---|---|
| Cancellation with Future Credit | $50 | $75 | $100 | $100 |
| Cancellation with Refund | $100 | $250 | $250 | $250 |
Changes to Existing Bookings (Ticket Exchange)
| When Change Is Requested | Domestic Economy | International Economy | Domestic Business/First | International Business/First |
|---|---|---|---|---|
| Within 10 days of new travel date | $50 | $75 | $100 | $100 |
| Beyond 10 days of new travel date | $100 | $250 | $250 | $250 |
Agent-Assisted Waiver Requests
| Fare Type | Domestic Economy | International Economy | Domestic Business/First | International Business/First |
|---|---|---|---|---|
| Waiver Assistance Fee | $50 | $75 | $100 | $100 |
Waiver assistance applies when we request special approval from the airline for reasons such as:
- Death or bereavement
- Duplicate bookings
- Infant tickets
- Medical emergencies
- Military duty
- Name change or correction
- No-show situations
- Ticket reinstatement
- Routing changes
- Ticket validity extensions
- Unaccompanied minor (UNMR)
- Visa or Schengen visa denial
Refund Policy – ZTravellers.com
Most airline tickets are non-refundable unless clearly stated otherwise at the time of booking. Refunds are only possible if:
- The airline’s fare rules allow it
- You are not marked as a “no-show”
- A waiver is approved by the airline
All refunds and travel credits follow the airline’s policies and timelines.
Airline Refunds & Future Credits
- All refunds and credits are governed by airline fare rules
- Service fees apply per passenger, per ticket
- Booking fees and post-ticketing fees are non-refundable
- Airline penalties are separate from ZTravellers.com service charges
- Taxes and government fees may vary, but you only pay the final quoted total
Special Service Requests
Special services require airline approval and must be supported with proper documentation:
Name Corrections
If the name on your ticket does not match your passport or ID, corrections may be required.
Visa or Passport Denial
A formal denial letter is required to process requests.
Baggage Issues
Keep all baggage tags and receipts.
No-Show Cases
Documentation must explain why the flight was missed.
Denied Boarding
Provide proof explaining why boarding was refused.
Duplicate Tickets
Submit copies of all identical itineraries booked through ZTravellers.com.
All service fees are subject to change without prior notice and are charged in addition to airline or supplier penalties.
