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Booking Changes & Modification Charges
When you make a reservation through ZTravellers.com, any changes, amendments, or cancellations may be subject to fees set by airlines, hotels, cruise lines, or other travel service providers. These charges depend on the provider, fare type, and the specific rules of your booking.
In most cases, changes must be requested at least 72 hours before your scheduled departure, although some suppliers may require more notice. Because each booking is governed by different terms, we strongly recommend contacting our customer support team before making any changes. Our agents will review your booking rules and help you understand any potential costs involved.
Ticket Refund Policy
Most tickets booked through ZTravellers.com are non-refundable, as per the policies of our airline and travel partners. If your fare allows cancellations, you may receive a future travel credit with the same provider and passenger name, subject to the provider’s conditions and expiration dates.
All cancellations must be requested before your scheduled departure time. Cancellations made after departure are generally not permitted. If you use a credit for a new booking, you will be responsible for any fare difference. Our support team is available to explain all restrictions and assist you through the process.
Cancellation Fees & Refund Eligibility
Below is a general guideline of how cancellation penalties may apply based on when you cancel your booking:
| Days Before Departure | Cancellation Fee | Refund Eligibility |
|---|---|---|
| 90+ days | No penalty (Full refund) | ✅ Full refund (minus non-refundable deposits) |
| 89–75 days | Deposit forfeited | ❌ No refund of deposit |
| 74–61 days | 50% of the fare | ❌ Partial refund |
| 60–31 days | 75% of the fare | ❌ Small refund, if any |
| 30–0 days | 100% of the fare | ❌ No refund (full penalty) |
Note: These are general guidelines. Actual penalties depend on your provider’s rules and fare type.
Refund Request Process
To qualify for a refund, your booking must allow cancellations under the applicable fare rules, and you must submit a refund request through ZTravellers.com. “No-show” bookings (failing to use your flight, hotel, or service) are typically non-refundable.
Once your request is submitted, you will receive an email confirmation with a tracking number. This only confirms receipt of your request and does not guarantee approval.
If approved, refunds are processed according to supplier policies and may take 60–90 days to appear on your original payment method. Please note:
- Supplier penalties may be deducted from the refund
- ZTravellers.com service and booking fees are non-refundable
- Additional per-passenger service fees may apply for refund processing
If your travel provider declines the refund, any applicable post-ticketing service fees will be returned within 21 business days, where permitted.
