Terms & Conditions

Terms and Conditions

The website ZTravellers.com is operated to assist customers worldwide in planning and booking travel services. By accessing or using this Website, you agree to be bound by these Terms and Conditions (“Terms”). These Terms apply to all travel-related transactions conducted through the Website and are governed by applicable laws and regulations.

Scope of These Terms

These Terms are entered into between you (“you” or “User”) and ZTravellers.com (“we,” “us,” or “our”). They govern your access to and use of the Website, including all content, features, tools, and services offered on or through ZTravellers.com.

The Website is provided solely to help you:

• Search for travel information
• Check availability of flights, hotels, cruises, and related services
• Make legitimate reservations
• Manage bookings with third-party travel suppliers

You agree not to use the Website for any unlawful, commercial, or unauthorized purpose.

Acceptance of Terms

By accessing or using this Website, or by clicking to accept these Terms when prompted, you agree to be legally bound by these Terms and our Privacy Policy, which is incorporated by reference. If you do not agree, you must not use the Website.

Eligibility

You must be at least 18 years old and legally capable of entering into binding contracts to use this Website. By using the Website, you confirm that you meet these requirements.

User Representations

By using the Website, you represent and warrant that:

• You are at least 18 years of age
• You have the legal authority to make bookings for yourself and others
• All information you provide is accurate, complete, and current
• Your use of the Website is for personal, non-commercial travel purposes
• We may request documentation for verification (such as proof of identity or payment authorization), and failure to provide it may result in cancellation of a booking

Changes to These Terms

We may update these Terms at any time. Changes become effective immediately upon posting. Your continued use of the Website after updates means you accept the revised Terms. We recommend reviewing this page regularly.

Website Access & Account Security

We reserve the right to modify, suspend, or discontinue the Website or any part of it at any time without notice. We are not liable if the Website is unavailable for any reason.

You are responsible for:

• Having the required equipment and internet access
• Ensuring anyone using your device or connection complies with these Terms

If you create an account, you must keep your login details confidential. You are responsible for all activity under your account. Notify us immediately of any unauthorized use. We may disable any account that violates these Terms.

Intellectual Property Rights

All content on the Website—including text, graphics, images, videos, software, and design—is owned by ZTravellers.com or its licensors and protected by copyright, trademark, and intellectual property laws.

You may use the Website only for personal, non-commercial purposes. You may not:

• Copy, modify, distribute, or republish content
• Use images or videos separately from accompanying text
• Remove legal notices

For permission beyond these Terms, contact: info@Ztravellers.com

Trademarks

The name ZTravellers, its logo, and all related names, designs, and slogans are trademarks of ZTravellers.com or its affiliates. You may not use them without written consent.

Prohibited Uses

You agree not to use the Website to:

• Violate any laws or regulations
• Harm or exploit minors
• Send spam or unauthorized advertising
• Impersonate any person or entity
• Disrupt Website functionality
• Collect data using bots, scrapers, or automated tools
• Introduce malware or attempt hacking
• Interfere with our services or third-party partners

We may terminate your access and pursue legal remedies for violations.

Indemnification

You agree to defend, indemnify, and hold harmless ZTravellers.com and its partners from claims arising out of your misuse of the Website or violation of these Terms.

Here is a clean, professional rewrite of your section for ZTravellers.com, matching legal tone and structure for a Terms & Conditions page:

User Contributions

Our Website may include interactive features such as reviews, forums, chat tools, or user profiles (collectively, “Interactive Services”) that allow you to post comments, ratings, messages, photos, or other materials (“User Contributions”).

All User Contributions must comply with the Content Standards set out below.

Ownership & License

Anything you post on ZTravellers.com is considered non-confidential and non-proprietary. By submitting content, you grant ZTravellers.com, its affiliates, and partners a worldwide, royalty- free, perpetual, and irrevocable license to use, reproduce, modify, publish, display, distribute, and otherwise exploit your content for any lawful purpose.

You represent and warrant that:

• You own or control all rights in the content you post, and
• Your User Contributions comply with these Terms and all applicable laws.

You are solely responsible for your User Contributions. ZTravellers.com does not endorse, control, or assume liability for any content posted by users.

Monitoring and Enforcement

We have the right (but not the obligation) to:

• Remove or refuse to post any User Contributions for any reason
• Take appropriate action if content violates these Terms, Content Standards, intellectual property rights, privacy rights, or safety rules
• Disclose your identity to third parties who claim your content violates their rights
• Cooperate with law enforcement or legal authorities
• Suspend or terminate your access to all or part of the Website at any time

You waive and hold harmless ZTravellers.com and its affiliates from any claims resulting from actions taken in response to investigations or legal requests.

We do not undertake to review all material before it is posted and cannot guarantee prompt removal of objectionable content. Accordingly, we disclaim all liability arising from User Contributions.

Content Standards

All User Contributions must comply with all applicable laws and must not:

• Contain defamatory, obscene, abusive, hateful, or threatening material
• Promote violence, discrimination, or illegal activity
• Infringe copyrights, trademarks, or other intellectual property rights
• Violate privacy or publicity rights
• Mislead, impersonate others, or misrepresent affiliations
• Include advertising, promotions, contests, or spam
• Falsely imply endorsement by ZTravellers.com

Copyright Infringement (DMCA)

If you believe content on ZTravellers.com infringes your copyright, please notify us at:

Email: info@Ztravellers.com

We take copyright complaints seriously and may terminate repeat infringers.

Website Information Disclaimer

Content on this Website is provided for general informational purposes only. We do not guarantee accuracy, completeness, or usefulness. Your reliance on Website content is at your own risk.

Some content may be provided by third parties. Their views are their own and do not necessarily reflect those of ZTravellers.com. We are not responsible for third-party content.

Website Updates

We may update Website content from time to time, but we are not obligated to keep all information current.

Privacy

All personal information collected through this Website is governed by our Privacy Policy. By using the Website, you consent to the collection and use of your information in accordance with that policy.

Use of Your Information & Contact Permissions

When you use ZTravellers.com, you may be required to provide personal details such as your name, email address, phone number, and payment information to complete bookings or submit requests. Certain information will be shared with our travel suppliers and partners solely to process and fulfill your transactions.

By providing your contact information, you consent to ZTravellers.com and its partners contacting you by phone, email, SMS/text, push notifications, or other reasonable means, even if your number is registered on a “Do Not Call” list. These communications may relate to your bookings, account management, service updates, and promotional offers.

You also consent to the use of automated dialing systems or pre-recorded messages where permitted by law. If your contact information changes, you agree to update us promptly. You confirm that you have authority to provide contact information for any other traveler included in your booking. These permissions may continue even after your account is closed, to the extent permitted by law.

Customer service calls may be recorded for quality and training purposes, with notice and consent where required. Please review our Privacy Policy for full details on how your data is used.

Providing false or misleading information is prohibited. If you knowingly submit inaccurate or unauthorized personal data, you agree to indemnify ZTravellers.com and its partners for any resulting losses or claims.

Purchases and Additional Terms

All bookings made through ZTravellers.com are subject to our Terms of Sale, which are incorporated into these Terms. Certain services may also be governed by additional rules or conditions that are presented to you at the time of use.

Linking to ZTravellers.com & Social Media Features

You may link to our homepage provided the link is lawful, fair, and does not harm our reputation or falsely imply endorsement or affiliation.

Our Website may include social media tools that allow you to:

• Share links to our content
• Send communications that include our content
• Display limited excerpts on third-party platforms

These tools must be used only as provided and in compliance with these Terms. You may not:

• Link from a site you do not own
• Frame or embed our Website or content
• Deep link to internal pages
• Use our content in ways that violate these Terms

We may revoke linking or sharing permissions at any time.

Third-Party Links

ZTravellers.com may contain links to third-party websites for convenience. We do not control these sites and are not responsible for their content or practices. Your use of third-party sites is at your own risk and subject to their terms.

No Agency Relationship

ZTravellers.com acts solely as a booking platform and is not your agent, fiduciary, or legal representative.

Booking for Others

If you make a booking for another person, you are responsible for:

• Providing accurate traveler and billing details
• Informing them of all applicable terms and policies
• Ensuring payment authorization

You agree to indemnify ZTravellers.com and its partners for any claims arising from bookings made on behalf of others.

Disclaimer of Warranties

The Website and its services are provided “as is” and “as available.” We make no warranties regarding accuracy, reliability, security, or availability. You are responsible for maintaining antivirus protection and data backup.

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose.

Limitation of Liability

To the maximum extent allowed by law, ZTravellers.com and its affiliates shall not be liable for indirect, incidental, special, or consequential damages arising from your use of the Website or services, including loss of data, profits, or business opportunities.

Our travel partners are independent contractors, and we are not responsible for their actions, omissions, or service failures.

Indemnification

You agree to indemnify and hold harmless ZTravellers.com, its affiliates, and partners from any claims or losses arising from your misuse of the Website, violation of these Terms, or unauthorized charges.

Governing Law & Jurisdiction

These Terms are governed by the laws of the United Kingdom. Any disputes shall be resolved in the courts of the UK.

Dispute Resolution

If you have a concern, please contact us at info@Ztravellers.com. We aim to resolve issues within 60 days. If not resolved, disputes may be submitted to arbitration or small claims court where permitted.

Booking Services

These Booking Services Terms supplement our main Terms of Use and apply when you use ZTravellers.com to book travel services such as flights, hotels, or car rentals. All other Terms remain in full force and effect.

Compliance with Travel Provider Rules

When you make a booking through ZTravellers.com, you agree to comply with the terms, conditions, and policies of the relevant travel provider (including airlines, hotels, and car rental companies). These may include payment deadlines, fare rules, availability limits, and service restrictions.

If you violate a provider’s rules, you may face consequences such as:

• Cancellation of your booking
• Denial of boarding or service
• Loss of any amounts paid
• Being charged for costs we incur due to your non-compliance

You are responsible for all taxes, fees, and charges associated with your bookings.

Our Role and Responsibility

ZTravellers.com acts solely as an intermediary between you and travel suppliers. We are not responsible for any loss, delay, injury, damage, or expense caused by a provider’s actions or failures, including bankruptcy, reorganization, or service disruptions.

Your contract is directly with the travel provider. If a provider fails to deliver services, your sole recourse is against that provider—not ZTravellers.com.

Accessibility & Special Needs

We do not guarantee that bookings are suitable for travelers with disabilities or special needs. You must contact the travel provider directly to confirm accessibility arrangements.

International Travel

You are responsible for ensuring you have all required travel documents (passports, visas, health certificates, etc.). We recommend checking official UK government travel guidance before booking:

• https://www.gov.uk/foreign-travel-advice
• https://www.gov.uk/passports
• https://www.nhs.uk/using-the-nhs/healthcare-abroad/

Currency & Exchange Rates

Prices may be displayed in different currencies. The amount shown at checkout is the amount charged. If you pay by card, exchange rates applied by your bank may differ from those at checkout. We are not responsible for currency conversion fees or exchange rate differences.

Refunds are processed in the original charged currency. Banks may apply additional international transaction fees.

Currency & Exchange Rates

We accept major credit and debit cards, including Visa, MasterCard, and American Express (subject to availability by country).

• Your card may be charged in multiple transactions
• If payment fails, we will notify you
• If fares or details change before confirmation, you may accept or decline the revised booking
• Some bookings require prepayment
• We may hold high-risk transactions for verification

By booking, you authorize ZTravellers.com and its payment processors to charge your card for bookings, tickets, refunds, and service fees.

Promo codes apply only to ZTravellers.com service fees and must be entered at checkout.

• Codes are non-transferable, one-time use, and have no cash value
• They cannot be combined with other offers
• Discounts cannot be applied after booking
• We may cancel bookings affected by promo code errors

Airline Booking Terms

Airline Rules & Pricing

Airline tickets are subject to each airline’s Conditions of Carriage. Your contract is with the airline. Prices and schedules may change. If a booking is listed incorrectly due to error, we may cancel and refund the charge.

Frequent Flyer Programs

Frequent flyer miles, upgrades, or rewards may not apply to tickets booked through ZTravellers.com.

Code-Share Flights

Some flights are operated by partner airlines. Check-in is typically with the operating carrier.

Hazardous Materials

UK law restricts hazardous items in luggage. Refer to:

https://www.caa.co.uk/Passengers/Before-you-fly/Baggage/

Prohibited Ticketing Practices

You may not use “hidden city,” “back-to-back,” or point-beyond ticketing where prohibited. Airlines may cancel such tickets. You agree to cover any fare difference or penalties.

Flight Segments

Most airlines require tickets to be used in sequence. Skipping segments may void the remainder of your ticket.

Taxes & Fees

Government taxes, airline charges, and service fees are shown at checkout. Any future increases imposed by authorities are your responsibility.

Changes, Cancellations & Refunds

• ZTravellers.com service fees are non-refundable unless stated otherwise
• Airline cancellations and refunds are governed by airline rules
• Tickets cancelled after 24 hours may incur airline and service fees
• No-show tickets are non-refundable
• Name changes are not permitted
• Low-cost carrier tickets are non-refundable
• Hotel and car rental bookings are generally non-refundable

Cancellations, Changes & Refund Processing

The following service fees apply per passenger, per ticket, in addition to any airline or supplier penalties.

Agent-Assisted Cancellations (Within 24 Hours of Booking)

Cancellations & Refunds (After 24 Hours)

Air – Economy

Air – Business / First Class

Changes to Existing Bookings (Exchanges)

Within 10 Days of New Travel Date

Beyond 10 Days of New Travel Date

Waivers & Special Refund Requests

We charge agent-assisted fees to seek waivers or airline credits for special situations, including:

Death / Bereavement • Duplicate Booking • Infant Tickets • Medical Issues • Military Duty • Name Changes / Corrections • No-Show • Routing Changes • Ticket Validity • UNMR (Unaccompanied Minor)

Refund Conditions

• Cancellations must be requested by phone
• Refunds depend on:
1. Airline fare rules allowing refunds
2. No “no-show” status
3. Supplier waiver approval (not guaranteed)

Once requested, you’ll receive an email with a tracking number (this does not guarantee approval).

If approved, refunds typically take 60–90 days.

✔ Service fees are non-refundable

✔ Post-ticketing fees apply if a refund is authorized

✔ If the supplier denies the refund, we refund only our post-ticketing fee—not booking fees

Web Check-In

If you add automatic web check-in, you authorize ZTravellers.com to act on your behalf during the airline check-in process and accept the airline’s terms.

Seats, Meals & Special Requests

Seat selection, meals, and frequent-flyer requests are not guaranteed.

Paid seats and service fees are non-refundable if cancelled.

Always confirm directly with the airline before departure.

Baggage Policy

Most airlines charge for checked bags. Fees vary by airline, route, size, and weight.

✔ Baggage fees and ZTravellers.com service fees are non-refundable

✔ Always verify baggage rules directly with the airline

Airport & Additional Airline Fees

Airlines may charge additional fees at the airport for services, overweight bags, or extra items. Some fares include no free baggage allowance.

Entry & Exit Fees

Certain destinations charge entry/exit or local airport fees that are not included in your ticket price.

You are responsible for paying these directly.

Check UK travel guidance: https://www.gov.uk/foreign-travel-advice

Round-Trip, One-Way & Multi-City

All ticket types are governed by airline rules. Multi-city itineraries may involve multiple airlines with different conditions.

Combo Fares

Combo fares consist of separate one-way tickets.

Each ticket has its own rules, fees, and refund conditions.

Upgrade Benefits

Upgrade packages may include seat selection, carry-on baggage, or priority boarding, subject to airline terms.

Hotel Booking Terms

Check-In Requirements

Hotels require a valid ID and a credit/debit card or cash deposit in your name at check-in. Debit cards may not be accepted.

Occupancy Rules

Hotels may limit rooms to two adults. Additional guests may incur extra charges payable directly to the hotel.

Late Arrival / No-Show

If you will arrive late, notify the hotel directly. Failure to check in may result in cancellation without refund.

Hotel Cancellations & Changes

Hotel cancellation policies vary by property and rate type.

Some bookings are non-refundable. Others may allow changes or refunds with penalties.

Always review hotel terms before booking.

Accessibility Needs

Contact the hotel directly before booking to confirm disability accommodations or service animal policies.

Room & Special Requests

Room type, bedding, smoking preferences, and other special requests are not guaranteed and depend on hotel availability.

Age Requirement

You must meet the hotel’s minimum age requirement (usually 18+) to check in. ID and payment verification may be required.

Pricing & Errors

We strive to display accurate hotel prices. If a rate is listed incorrectly due to an error, we may cancel and refund the booking.

Mandatory Fees

Resort fees and local charges are not included in ZTravellers.com prices and must be paid directly to the hotel at check-in.

Rental Car Booking Terms

General Terms

All car rentals are governed by the rental company’s standard agreement, which you must sign at the time of pick-up. ZTravellers.com acts only as a booking agent and is not a party to the rental contract.

If a rental is displayed with incorrect pricing or details due to a supplier error, ZTravellers.com reserves the right to cancel or refuse the booking, even if it has been confirmed or charged. In such cases, any amount paid will be fully refunded.

Driver Requirements

• Minimum booking age is 19 years (varies by car type and location).
• Drivers under 25 years may be charged a young driver surcharge.
• Additional drivers will incur extra fees payable at the counter.
• A valid driver’s license and a credit card in the main driver’s name are required at pick- up.
• Specific vehicle models are not guaranteed—only the selected car category is confirmed.

Payments & Taxes

For retail rate rentals, ZTravellers.com is not the merchant of record. Your card guarantees the booking, and the rental company will charge you at pick-up. Final costs may change based on add-ons, schedule changes, or local fees.

Rental companies collect and remit all applicable taxes and surcharges. ZTravellers.com is not a co-vendor of these charges.

Airport Parking Booking Terms – ZTravellers.com

Booking & Confirmation

ZTravellers.com acts as an agent for featured parking providers. By booking, you enter into a direct agreement with the parking operator.

You must provide your vehicle’s make, model, and registration number at the time of booking. A confirmation email with your voucher and booking reference will be sent. Contact us immediately if you do not receive it.

No refunds are issued for:

• No-shows
• Cancellations made less than 24 hours before arrival

Arrival & Responsibilities

• Follow the arrival instructions in your confirmation email.
• Check in at the specified time to avoid missed departures.
• Remove all personal belongings except those required for moving the vehicle.
• Bring your booking voucher and the credit card used for payment.

The car park is only liable for proven negligence. Claims must be raised before leaving the premises.

Prices & Payment

• Parking must be paid in full at the time of booking.
• Rates shown in your confirmation apply to your reservation.
• Special offers may be changed or withdrawn without notice for future bookings.

Cancellation Policy

• All cancellations must be processed through ZTravellers.com.
• A non-refundable booking and MMS (Management & Maintenance Service) fee applies.
• Refund eligibility depends on the individual parking provider’s policy.

Cruise Booking Terms

Pricing

All cruise prices are quoted per person, based on double occupancy, and exclude airfare, port charges, government taxes, and fees unless stated. A non-refundable processing fee applies per booking.

Cruise lines may apply fuel surcharges and other mandatory fees prior to departure. Prices vary by ship, cabin type, and departure date.

Passenger Name Accuracy

Passenger names must exactly match the passport or government-issued ID. Name corrections or changes may result in additional fees. Contact ZTravellers.com immediately for any modifications.

Baggage & Special Requests

Baggage policies vary by cruise line. Always check the cruise operator’s official website before departure.

For special needs such as:

• Medical accommodations
• Infant travel
• Dietary requirements

Please contact our Cruise Support Team before booking.

Cancellations & Refunds

Refund eligibility depends on the cruise supplier’s rules. Some bookings are non-refundable.

• Cancellations must be requested through ZTravellers.com.
• Both cruise supplier and ZTravellers.com service fees may apply.
• No changes are allowed once travel has begun.

Service Fees – ZTravellers.com

All service fees and offline deposits are non-refundable under any circumstances.

Contact Information

For questions, support, or assistance:

Email: info@ztravellers.com

Phone: +1 (000) 000-0000

Address: